Turn more enquiries into bookings.
We help Australian service businesses respond to missed enquiries, follow up on quotes and bring customers back.
From missed call to booking.
A friendly reply gives customers a next step. A short check-in gives an open quote a chance to turn into work. Here’s what that can look like for a local plumber.
Two ways to get started.
Try a free mini check for three practical observations. The $99 audit includes three tailored replies and a 30-day follow-up plan.
Start small. Build the system that fits.
Begin with a focused audit, then choose the setup or ongoing support that suits your business. Clear scope, practical systems and no complicated marketing jargon.
$99 Founding Customer Rescue Audit
A focused review of your customer journey with missed follow-up opportunities, three tailored message templates and a practical 30-day action plan. Delivered within 48-72 hours. Founding offer for the first 10 businesses.
Free Mini Customer Journey Check
A quick three-point review of visible customer journey gaps. No pressure and no complicated report - just useful observations to help you decide what needs attention first.
Rescue Setup - From $349
We turn the audit into a working one-channel system with up to five tailored templates, a clear follow-up sequence, a simple tracker and handover. Software, SMS usage and custom integrations are quoted separately.
Customer Reactivation
Reconnect with past or quiet customers using thoughtful messages designed to restart conversations and repeat business.
Ongoing Reply & Repeat Support
Keep the system active and improving with Care from $249 per month, Growth from $449 per month or Managed support from $749 per month. Every plan has a clear scope; software and message usage are separate where required.
Meet Sonia Wannous
I’m Sonia, founder of Reply & Repeat. I started it because good enquiries can go quiet while you’re busy doing the work.
You’ll deal directly with me. We’ll look at where customers wait, write replies that sound like your business and agree who follows up next.
The R&R system: from reply to freedom
A simple customer follow-up system turns everyday enquiries into stronger relationships, reliable revenue and more breathing room.
1. Reply & Repeat
Fast response. Consistent follow-up. No enquiry quietly forgotten.
2. Retention & Revenue
More conversations, more reviews and more repeat work—without paying for demand twice.
3. Rest & Relaxation
Less mental load, more time and confidence that every customer journey is being handled.
No more missed enquiries
A clear process catches leads before they go cold and keeps follow-up human, timely and useful.
More customers. More freedom.
Turn reliable follow-up into sustainable growth—then put your time back where it matters.
See what your customer experiences
A visual Spark Preview shows where enquiries go quiet, what customers need next and the simplest fix—without handing you another giant report.
1. Enquiry gap
Missed calls and web enquiries receive no immediate acknowledgement, so a ready-to-book customer may contact the next tradie.
2. Quote gap
Quotes are sent, but there is no planned two-day or seven-day follow-up to answer questions and keep the job moving.
3. Review gap
Completed jobs are not followed by a consistent review or referral request, so useful customer goodwill is easily lost.
4. Three tailored replies
The audit would include an instant enquiry acknowledgement, a helpful quote follow-up and a post-job review request written in the business's voice.
5. 30-day action plan
Create one enquiry tracker, assign response ownership, schedule the follow-ups and review the numbers weekly so the system becomes a habit.
Questions before you begin
Straight answers about the $99 audit and how Reply & Repeat works with your business.
You receive a review of your current customer journey, the highest-priority missed follow-up opportunities, three tailored message templates and a practical 30-day action plan. Delivery is within 48-72 hours. The founding price is limited to the first 10 businesses.
Reply & Repeat is designed for busy Australian service businesses - especially tradies, beauty businesses and local operators who receive enquiries, send quotes or depend on reviews and repeat customers.
No. The $99 audit is a complete standalone service. If you want help implementing it, one-channel setup starts from $349. Ongoing Care, Growth and Managed options are available from $249 per month, with a clear scope agreed before work begins.
Your $99 audit provides copy-ready templates. If you choose Rescue Setup, we help load the approved messages into the email, booking, CRM or tracker tools you already use. You sign in to your own accounts, keep control of every password, approve the wording and test the workflow with us before handover.
Send your website or social link, a short description of what you sell, how enquiries usually reach you and the main follow-up problem. We do not need passwords, private customer records or access to your systems.
We need your enquiry channels, current forms or messages, typical quote or booking journey, follow-up timing and a few de-identified examples. Remove customer names, phone numbers, payment information and other identifying details before sending anything.
We ask only for information needed for the agreed work. Do not email passwords, banking information or complete customer lists. You keep control of logins, customer examples must be de-identified, and any temporary access must be limited to the task and removed after handover.
In the message box, write FREE MINI CHECK or $99 AUDIT and briefly describe your business and follow-up problem. We aim to reply within one business day with the next step. For paid work, the scope and any third-party software or message costs are confirmed before work begins.
How we put your follow-up templates to work
Your audit will not leave you with a document you cannot use. Your templates are written for your business and delivered in copy-ready formats for email, SMS and your preferred customer system.
1. Review and choose the channels
We map how enquiries arrive, how quotes or bookings are followed up and where conversations go quiet.
2. Build and install
The $99 audit includes ready-to-copy messages and a 30-day action plan. With Rescue Setup, we help load the approved templates into your email templates, booking platform, CRM or a simple tracker on your laptop. You sign in to your own accounts and keep control of every password.
3. Test and hand over
We test the workflow with you, confirm the wording and timing, then provide a clear handover so you know what sends, when and why.
What we need from you
Free Mini Check
Your website or social link, what you sell, how enquiries usually arrive and your main follow-up problem. No passwords or customer database required.
$99 Customer Rescue Audit
Your enquiry channels, current forms or messages, typical quote or booking journey, follow-up timing and a few de-identified examples. Remove names, phone numbers, payment information and other identifying details before sending.
Rescue Setup
Your approved templates and timing, the tools you already use and time for you to sign in and test with us. If restricted access is genuinely required, it must be created by you, limited to the agreed task and removed after handover.
Privacy and cyber safety
We ask only for information needed for the agreed work. We do not ask you to email passwords, banking information or complete customer lists. Customer examples must be de-identified. You keep control of logins and approve messages before use. Any temporary access is limited to the agreed work and removed after handover. Information is not shared with third parties without permission, except where required by law.
What your $99 Founding Audit delivers
A focused rescue plan—not another vague marketing report.
Request a Free Mini Check or $99 Audit
Address
Sydney NSW, Australia — online service available Australia-wide
Operating Hours
Monday–Friday: 9am–5pm
Saturday–Sunday: By appointment